Operation Careers
Share with friends or Subscribe!

Are you an experienced mortgage professional or looking for a rewarding new career?

You’ve come to the right place!

We are always on the lookout for talented people with real world experience in the mortgage industry. While we work hard to find those individuals, you’ll be pleased to know we work even harder to keep them. Our people are the most important asset we have here at Atlantic Bay Mortgage Group. 

We invite you to take some time to review our current openings. You’ll find Atlantic Bay to be a great place to grow your career.

Processing Manager

Department: Operations
Location: Charlotte , NC

Atlantic Bay Mortgage Group is currently seeking a Processing Manager to join our team in our Charlotte office!

**This is not a remote position**

Scope of the Position: Monitors the pipeline to ensure timely loan turnarounds and closures.  Coach and review the work of Loan Processors to ensure compliance with Company, secondary market investor, and government agency standards. Update internal procedures and train processing staff on existing, new and updated federal and state regulations. Ensure overall quality and integrity of loan files while maintaining quality customer service.

Duties and Responsibilities:

  • Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems, required documents and industry changes.
  • Train processors on pipeline management, processing skills, and internal and external customer service standards.
  • Coordinate and manages daily work flow requirements and facilitates communications between processing and the Funding and Underwriting Departments.
  • Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc.
  • Ensure Processors achieve productivity objectives and customer service levels.
  • Conduct new and ongoing training for Processors.
  • Ensure compliance and take action required to address audit findings.
  • Escalate issues as needed and follows up to ensure timely resolution.
  • Receive escalation issues and ensure additional requirements for processing loans are communicated.
  • Participate and make recommendations related to staff changes, interviews and selection of new hires, internal promotions, performance evaluations, recognition, employee relations issues, and disciplinary actions. 
  • Identify and escalate potential fraud issues.
  • Stay current with regulations and industry that affect compliance and decision-making.
  • Host regular meetings for processing staff.
  • Participate in other monthly staff meetings.
  • Monitor various reports to identify possible training opportunities. 
  • May assist with processing loans when volumes require additional resources. 
  • Perform other duties as assigned.


 Desired Skills and Experience:

  • 5+ year’s mortgage industry experience.
  • 5+ year’s management experience.
  • Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners.
  • Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls.
  • Ability to manage tight deadlines, short notice on changes and flexibility.
  • Ability to prioritize multiple tasks for self and others in a deadline-driven environment; strong sense of urgency and responsiveness.
  • Ability to work with all levels and varying positions of staff.  


In order to be considered for this wonderful opportunity, please respond to this post and include your resume and salary requirements.

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System